Extremely well stocked across the different brands. Their own in-store layouts are great for a reference and being next to the warehouse is great for hard-to-get items online. The staff were very helpful and helped pick out a few products for me. Could spend my life in this place! Ryan M, via Google 5 Stars Maureen D, via TrustpilotĮxcellent shop. If only other companies had this after sales ethic. Since then, we have phoned regarding other matters, and they have talked us through the issue and solved it. We sent our Prodigy back for repair (it is at least 2 years old) and it was repaired by replacing a component free of charge.
They are always helpful and informative when phoning them. We have found Gaugemaster to have the best customer service ever. Posted on Wednesday, received an email with a no charge invoice the following Wednesday and the repaired item on the Friday. After considering the options I gave Customer Services a call and was advised to send it to them. My 5-year-old Gaugemaster Prodigy Advance developed a problem. 5 Stars Alan, via GoogleĮxcellent service from the person answering the telephone and very helpful advice. The place to go for all your model railway needs. Great place with a huge variety of all things model railway Michael – 5 Star, via Google Staff very helpful Caroline – 5 Star, via Google Only problem with GM is they have far to much stock!! Costs Me a fortune every time I go in ! Excellent team and excellent service Kev – 5 Star, via Google Paul - 4.5 Star, via Uk Model Shop Directory Good advice on the correct rail joiners for Peco code 83 (Code 75 FB type) and we had a happy amble through the pros and cons of some newly introduced RTR OO products. The staff very helpful and friendly, went to unpack the Bachmann boxes as fast as they came off the delivery truck, to find the items I wished to purchase. Most comprehensively stocked shop, so a great deal to browse among, and find useful items. I thought we were going to some little shop, but this is like a supermarket Leigh Francis / Keith Lemon
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